Shipping & Returns

All FAITHFULL orders are shipped out within 1-2 business days from purchase from our warehouse in Padstow, Sydney, Australia.

Shipping time frames are in addition to our processing times. Any orders placed on weekends and public holidays will be processed the following business day.

Orders will be delivered between 8am-6pm Monday to Friday.

Orders to the Middle East are currently experiencing unprecedented delays. Please allow for additional time for your package to arrive.

Delivery Times

Delivery time frames are in addition to order processing times. Orders will be delivered between 8am - 6pm Monday to Friday. Please ensure that someone is available at the shipping address to accept the delivery during this time.

Same Day Delivery

Same Day Delivery is available upon request for selected Sydney suburbs. Please note that this service is not available as a checkout option. Delivery fees vary based on your postcode and will be quoted upon request.

To arrange Same Day Delivery, please contact our customer care team at shop@faithfullthebrand.com. Requests must be received and confirmed by 11:00 AM AEST, Monday to Friday, to be eligible for same-day delivery. Requests received after this time will be scheduled for delivery on the next business day.

Delivery timeframes are in addition to order processing times. Once dispatched, please allow until 9:00 PM AEST to receive your order. Please ensure that someone is available at the delivery address to accept the parcel during this time.

This service is not available on weekends or public holidays. For a full list of eligible Sydney suburbs, please click here.

Choice of Courier

All orders are shipped via Australia Post.

Tracking Your Parcel

Once your parcel has been shipped from the warehouse, you will be sent an email confirmation with tracking information.

Authority To Leave

You may have the option to request Australia Post to leave the parcel in a safe place without a signature. If you provide Australia Post with an Authority to Leave, risk of loss or damage to parcels will pass onto you and we are not liable for missing, lost or stolen parcels.

Order Not Delivered

In the event that your order is not delivered, missing or lost, please reach out to our customer care team via email at shop@faithfullthebrand.com. Once the package has been declared lost by the shipping provider, we can issue you a replacement, store credit or refund.

If your order is stated as delivered on the tracking information but the parcel is unable to be located, customers must reach out to our customer care team via email at shop@faithfullthebrand.com within 5 days of the delivery date stated on the tracking.