Frequently Asked Questions

Yes, we ship worldwide. Please ensure you have selected your correct shipping country via our navigation to shop in your local currency.

For further information on countries we ship to please see here.

The dispatch date of your order will depend on the order processing time. Our dispatch team endeavors to process all orders as quickly as possible.

We aim to dispatch all orders within 1 to 2 business days of purchase from our warehouse in Sydney, Australia. During sale periods, please allow an additional 3 to 4 business days for your order to be dispatched due to higher than normal volumes of orders.

Once your order has been shipped by our dispatch team, the delivery timeframe will vary depending on the shipping method selected at checkout, the shipping carrier used and your location from our warehouse in Sydney.

Please note that delivery timeframes are in addition to processing times.

For more shipping estimates via location please see here.

Delivery delays

• We recommend that you regularly check the websites of our shipping partners to take notice of any delays that are being experienced within their network.

If you have any question about receiving your order, please contact our customer care team at shop@faithfullthebrand.com

Yes, we offer Same Day Delivery by request for selected Sydney suburbs.

Please contact shop@faithfullthebrand.com before 11:00 AM AEST, Monday to Friday. and our Customer Care team will confirm your eligibility, provide a delivery quote, and arrange your order.

Please note that this service is not available as a checkout option.

If you have entered an incorrect shipping address on your order and your order has not been shipped, please contact our customer care team as soon as possible.

Please note that once your order has been shipped from the warehouse, we are unable to change the shipping address. In the event your package is 'Return To Sender' it is your responsibility to pay for additional postage to a correct address.

Once your order has been shipped, you will be sent an email confirmation containing a tracking number and link.

Please allow up to 48 hours for updates to appear on the tracking page after the notification.

No, we are currently unable to ship to APO and FPO addresses. For shipping to all other countries, please visit our 'International Shipping' page.