Frequently Asked Questions

To receive your order in time for the holidays please note all Australian Standard Shipping orders must be placed before Tuesday 17th December, while Express Shipping orders must be placed before Thursday 19th December.

The cut-off differs slightly for the WA and NT regions with Standard Shipping on Thursday 12th December and Express Shipping on Monday 16th December. 

New Zealand orders follow International Shipping guidelines. We recommend placing your order with standard shipping before Wednesday 4th December. Please note we are not responsible for any third party shipping delays.

You are currently on our Australian website which currently ships to Australia, New Zealand only.

For customers located in other countries, please visit your local site at faithfullthebrand.com.

Once your order has been confirmed and accepted by us, our dispatch team endeavors to process it as quickly as possible so it is ready for dispatch within 1 to 2 business days.

Any orders placed on weekends and public holidays will be processed the following business day.

Please allow an additional 3 to 4 business days for order processing during sale periods, due to higher than normal volumes of orders.

The dispatch date of your order will depend on the order processing time. Our dispatch team endeavors to process all orders as quickly as possible.

We aim to dispatch all orders within 1 to 2 business days of purchase from our warehouse in sydney, australia. During sale periods, please allow an additional 3 to 4 business days for your order to be dispatched due to higher than normal volumes of orders.

Once your order has been shipped by our dispatch team, the delivery timeframe will vary depending on the shipping method selected at checkout, the shipping carrier used and your location from our warehouse in sydney.

Please note that delivery timeframes are in addition to processing times.

Australian delivery

• Standard shipping:
  Please allow 2 to 8 business days after processing to receive your order, pending on if you are located in the metro or non-metro area.
• Express shipping:
  Please allow 1 to 4 business days after processing to receive your order, pending on if you are located in the metro or non-metro area.

New Zealand delivery

• Standard shipping:
  Please allow 8-10 business days after processing for you to receive your order once shipped.

Delivery delays

• We recommend that you regularly check the websites of our shipping partners to take notice of any delays that are being experienced within their network.

If you have any question about receiving your order, please contact our customer care team at shop@faithfullthebrand.com

No, we currently do not offer same day delivery. If you would like to receive your order as soon as possible, we recommend selecting the express shipping option at checkout.

If you have entered an incorrect shipping address on your order and your order has not been shipped, please contact our customer care team as soon as possible.

Please note that once your order has been shipped from the warehouse, we are unable to change the shipping address.

Once your order has been shipped, you will be sent an email confirmation containing a tracking number and link.

Please allow up to 48 hours for updates to appear on the tracking page after the notification.