Terms & Conditions
These terms set out the agreement for online trading between Faithfull the Brand Pty Ltd (ABN 53629406033) ("Faithfull the BRAND") and the user of this website ("You") Please read them carefully before proceeding with entering the website. You must accept these terms and conditions to access this website any further.
This website is owned and operated by Faithfull the Brand.
PLACING AN ORDER AND PAYMENT
By completing an online order, You are making an offer to purchase the product at the price on our website.
Payment must be made at the time of submitting the online order. Payment can be made by Visa, MasterCard, Amex, or PayPal only. You warrant that you are an authorised user of the credit card, or PayPal account used to complete payment.
All online orders placed through this website are subject to confirmation and acceptance by Faithfull the Brand. We will email you with confirmation of the receipt of your online order. Faithfull the Brand may reject Your online order for any reason and refund any payment made by you, at any time prior to dispatch.
The online order must be paid in full immediately upon entry into the Agreement. All transactions on the Australian and New Zealand website are settled in Australian Dollars (AUD). Customers purchasing from New Zealand will have their currency automatically converted to Australian Dollars when you complete the transaction. The conversion rate varies from day to day with the current exchange rate. Many banks also charge a small currency conversion fee, contact your bank or credit provider for details.
Faithfull the Brand’s prices may vary in the event of price changes or mistakes on this website without prior notice to you. If Faithfull the Brand requests payment for increased prices, you may cancel the order. Notification of your wish to cancel the order in these circumstances must be received within seven (7) business days of the announcement of the increase.
All sales are subject to our Returns Policy.
EVERY PRODUCT WE SEND OUT IS INITIALLY QUALITY CONTROLLED, HOWEVER IF YOU HAVE RECEIVED A PRODUCT WITH A MANUFACTURING FAULT WE WILL HAPPILY REPLACE IT OR REFUND THE COST AS LONG AS IT HAS BEEN RETURNED WITHIN 30 DAYS OF PURCHASE. PLEASE NOTE THAT WEAR AND TEAR IN THE COURSE OF NORMAL USE IS NOT CONSIDERED A MANUFACTURING FAULT.
IF YOU HAVE RECEIVED A FAULTY ITEM please contact us as soon as you receive your order. This way we can guide you through the returns process and help resolve the problem. Please provide out team with images of the damage, defect or fault for preliminary assessment.
If the product is confirmed to have a manufacturing fault, we will replace the product or refund the price of the product to your original payment method at your request. If the product is found not to have a defect or deemed out of warranty, we will ship the product back to you.
It does not constitute a defect, if in our reasonable opinion, the product has, following the sale to you, become of unacceptable quality due to fair wear and tear, misuse or failure to use in accordance with care for instructions.
Please see our full Returns Policy for more information.
Gift Cards are automatically emailed to the customer once purchased - issuing an unique code to the email address input at checkout. If a customer partially uses their gift certificate in one transaction, the remaining balance will be automatically updated and available via the same code. Gift Cards may only be redeemed at the Faithfull the Brand website. Gift Cards are not valid to be redeemed at any Faithfull the Brand stockist. Gift Cards are valid for one (1) year from the date of purchase. Gift Cards are not redeemable for cash. Gift Cards will be capable of use for multiple transactions and incapable to be reloaded or topped up. Unfortunately, Faithfull the Brand does not take responsibility for any lost or stolen Gift Cards. Gift cards cannot be redeemed for cash. If an order is made using a gift card and is then cancelled or returned, the portion of the purchase attributable to the gift card will be refunded as a online store credit only. Gift card purchases may be subject to security checks from time to time, resulting in a longer processing time.
Store credits are applied to the account registered with the same email address used to place your order. Store credits cannot be transferred to other accounts. Store credit is valid for twelve (12) months. Any balance that remains after the 12 months will not be available for use. Store credit does not accrue interest nor can it be redeemed or refunded for cash. If an order made using store credit is cancelled or returned, the portion of the purchase attributable to the store credit will be restored to your account only.
Faithfull the Brand occasionally has special offers that can be applied to your order by using a promotional code. In order to take advantage of these promotions, you must enter the promotional code in the space provided during the checkout process and hit the "apply" button. The value of the promotion will be applied to your order automatically.
If you have not applied the promotional code but order was placed during the event contact our team straight after you’ve placed your order. It is up to Faithfull the Brands’s discretion to refund you the discounted amount.
Please note, only one promotional code may be used per transaction. Unless otherwise specified each promotional code may only be used once per customer.
https://au.faithfullthebrand.com is protected by SSL (Secure Socket Layer) encryption. SSL is a security device that ensures that any data, which you enter into a secure area of the website, is encrypted during transmission over the Internet. SSL utilises data encryption to create a secure environment for you to conduct your online transactions. In order for SSL to be effective, you must be using an SSL compliant browser.
Faithfull the Brand does not store or keep credit card numbers from online transactions. The last four numbers and the expiry date of your credit card number are kept for order verification and identification purposes only. In the event a credit card is used without the holder's authorisation, the card holder must notify their credit card provider in accordance with their reporting rules and procedures.
LIMITATION OF LIABILITY
Faithfull the Brand has provided information on this website as accurately as possible. We take all precautions possible to keep the details of your orders and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party acquires unauthorised access to any data you provide when accessing or ordering from the website.
To the extent permitted by law, all guarantees, warranties or representations which are not specifically stated in this Agreement are excluded. If Faithfull the Brand is liable for breach of an obligatory guarantee or implied warranty or representation, Faithfull the Brands’s obligation is, at its option limited to the replacement of the products or the supply of equivalent products, the repair of the products or the payment of having the products replaced or repaired.
Faithfull the Brand owns the intellectual property in its garment designs, fabric designs and images. Faithfull the Brand forbids the use of its designs and images for any purpose without prior written consent from Faithfull the Brand.
On the rare occasion, https://au.faithfullthebrand.com could require some down-time, either scheduled or unscheduled. Faithfull the Brand will try to ensure the amount of down-time is limited. Faithfull the Brand will not be held liable for any consequences during down-time.
YOUR USE OF THE WEBSITE
You agree that you will use this website in accordance with these terms and conditions and that you will not use this website for any unlawful purpose.
You will not violate or attempt to violate the security of this website. You will not hack into this website, Faithfull the Brand's computer systems or the computer systems of other users of this website. Hacking means unauthorised access, malicious damage and/or interference.
By entering this website you agree to these terms and conditions. From time to time, this Agreement will be reviewed and may be revised. Faithfull the Brand reserves the right to change this Agreement at any time. Any such changes will be posted on this website.
Faithfull the Brand reserves the right to terminate the agreement to supply products to you at any time before the products are dispatched. Faithfull the Brand will not be liable to you for any expenses or damages whatsoever for terminating this Agreement.
If the product has not been delivered to you prior to any termination of this Agreement, Faithfull the Brand will refund any payment you have made prior to termination.
Faithfull the Brand may terminate the agreement under which you can use this website immediately without notice if you are in breach of our website term and conditions.
This Terms of Sale and Use of Website Agreement together with the other policies on this website are the entire agreement between us (Faithfull the Brand) and the user (yourself).
If any provision of these Terms and Conditions is held to be unlawful, invalid or unenforceable, that provision shall be deemed severed and where capable the validity and enforceability of the remaining provisions of these Terms and Conditions shall not be affected.
These Terms and Conditions (and all non-contractual relationships between you and us) shall be governed by and construed in accordance with the law of New South Wales and both parties hereby submit to the jurisdiction of the courts of New South Wales.